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Carpe Omnia's Help Center (UK)  logo

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Orders & Delivery

What happens after I place an order?

📩 You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. 🚚 In the unlikely event that you don't receive your order after th

How do I track my CARPE OMNIA order?

📦 Once your order is dispatched from our warehouse, you will receive an e-mail notification with your tracking details enclosed. It will include a clickable tracking link to the selected courier website. (Rest assured, even if the link doesn't displ

Can I make a change to my order?

We take great pride in processing your orders promptly to ensure that you receive them as quickly as possible. Therefore, it is important to note that once you have placed your order, we are unable to make any changes or cancellations. We strongly ad

Why doesn't my tracking link work?

🚚 Once your chosen courier scans your order, you can track its progress using the courier tracking links provided. It may take up to 48 hours to display progress, depending on your shipping destination or chosen courier. However, in most cases, prog

What are your different delivery options?

Our UK delivery options:. DPD Next-Day Delivery. Royal Mail. Royal Mail. Please note that courier delivery times may vary during busy periods 🚚. For next-day delivery, please place your order before 1 PM GMT from Monday to Thursday. Note that courie