Send us an email, and we will get back to you as soon as possible. We're glad to help 😊

Carpe Omnia's Help Center (UK) 

&#xA0;We&apos;re sorry to hear you&apos;ve received a faulty item! &#x1F61E;Please ensure that you handle the faulty return through our designated <a href="https://www.carpeomnialifestyle.co.uk/pages/returnportal">returns portal</a> &#x1F4E6;ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED OR&#xA0;WRONG&#xA0;ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE &#x23F0;

We're sorry to hear you've received a faulty item! 😞. Please ensure that you handle the faulty return through our designated returns portal 📦. ALL CLAIMS FOR ORDERS ARRIVING WITH DAMAGED OR WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DAT

How do I return a faulty item?

Returns & Refunds

What happens after I place an order?

How do I track my CARPE OMNIA order?

Can I make a change to my order?

Why doesn't my tracking link work?

What are your different delivery options?

Orders & Delivery

What is your return policy?

How do I return an item(s)?

Can I exchange an item(s) in my order?

Why have I not received my exchange/refund yet?

Promotional Codes and Sales

Why isn't my payment method working?

Does CARPE OMNIA accept Klarna payments?

Payments & Promotions

How do I know what size to purchase?

Will you be getting more stock?

Product

Do I have to pay custom fees?

Customs & Duties

How do I get in touch?

Contact Us

How do I return a faulty item?Updated 2 years ago